Dolcefy S.R.L.S. Cookie Policy

Last updated 7.6.2026.

This Cookie Policy explains how Dolcefy S.R.L.S. ("we", "us", "our") uses cookies and similar technologies on our websites (for example dolcefy.com and dolcefy.eu) and on the Dolcefy platform. It should be read together with our Privacy Policy. By "cookies" we mean cookies and similar technologies such as local storage, pixels, and tags.

1. What Cookies Are

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, keep you signed in, and understand how the site is used. Similar technologies perform comparable functions.

2. Categories of Cookies We Use

Strictly necessary cookies. These are required for the website and platform to function, for example to keep you signed in, secure your session, route requests, and remember your cookie choices. They do not require consent, as they are used solely to provide a service you have requested.

Functional cookies. These remember choices you make, such as language or display preferences, to improve your experience. Depending on how they are used, these may require your consent.

Analytics. We use a self-hosted, cookieless analytics tool to understand how visitors use our site. It does not set cookies on your device, does not store your full IP address, and does not track you across sites or sessions. Because it stores no information on your device, it does not require consent and is not listed in the cookie table below.

We do not use cookies for advertising, cross-site tracking, or profiling.

3. Consent and How to Manage It

Because our analytics is cookieless and the cookies we set are strictly necessary, we do not use a consent banner, and you do not need to take any action for the site to work. You can block or delete cookies at any time through your browser settings, although blocking the strictly necessary cookies may stop parts of the site from working.

If you later enable an optional feature that sets non-essential cookies, such as live chat or campaign tracking, we will ask for your consent before those cookies are set, and refusing will be as easy as accepting.

4. Cookies We Use

The table below lists the cookies our platform sets. The optional cookies appear only if the related feature (live chat or campaign tracking) is in use; if you do not use those features, only the strictly necessary cookies are set. Remove any row for a feature you do not use.

Name	Category	Purpose
session_id	Strictly necessary (session and security)	Authenticates the user, secures the session, and lets the site deliver requested services such as keeping the cart and allowing file uploads. The site will not work properly without it.
frontend_lang	Strictly necessary (preferences)	Remembers your preferred language or region.
im_livechat_previous_operator	Optional (interaction)	Remembers your previous live chat operator. Set only if live chat is enabled.
utm_campaign, utm_source, utm_medium	Optional (interaction)	Records the marketing campaign, source, and medium that brought you to the site. Set only if campaign tracking is used.

5. Third-Party Tools and No United States Transfers

Where a cookie is set by a third party that processes data on our behalf, that provider is bound by data protection obligations and is located within the EU or EEA. We do not use cookies or tracking tools that transfer personal data to the United States.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. The latest version is always available on our website, and the cookie table is kept current as our cookie use changes.

7. Contact

For questions about this Cookie Policy or about cookies on our site, please contact:

Dolcefy S.R.L.S.
Via di Luiano 26, 50026 San Casciano in Val di Pesa (FI), Italy
ciao@dolcefy.com