Dolcefy Hospitality Studio
Every guest booked direct. Every guest remembered.
Tastings, tables, rooms and events booked on your own website. Your wine and produce sold online and at the counter. Every guest kept as yours, with email, a wine club and automations that bring them back. No per-cover fee. No commission on anything you sell.
One place for every guest you welcome.
Wine tasters, dinner guests and overnight stays, all in one system with one guest record.
Wineries
Tastings, vineyard tours and cellar visits booked and paid online, a wine shop that ships, a wine club that renews itself, and a cellar door till on the same stock.
Restaurants
Table reservations that seat each party at the right table, deposits that end no-shows, ordering and paying at the table, and a guest list you own.
Agriturismi
Rooms, farm experiences, cooking classes and dinners on one calendar, with your produce for sale before guests arrive and after they leave.
Hotels and guesthouses
Rooms booked direct on your own website, extras added at booking, and guests who come back without a portal taking a share.
Booked direct. Paid up front.
Every booking lands on your own website and in your own calendar.
- Experiences guests can choose: tastings, tours, classes and dinners, each with its own price, duration and capacity.
- The right table, automatically: guests choose the party size, and the booking goes to the smallest table that fits.
- Deposits or full payment at booking, with your own cancellation terms.
- Waitlists that offer a freed place to the next guest in line.
- Reminders and confirmations in your brand, and a page where guests reschedule or cancel themselves.
- No-shows marked in one click, with automations that follow up.
- Staff calendars in sync with Outlook and Google.
Your guests speak 25 languages. So does your website.
Almost half of wine tourists in Italy come from abroad, yet one winery in three still offers information only in Italian. Your website, booking pages, shop and emails speak every European language, and each guest sees them in their own.
The visit is where the relationship starts.
The most successful wineries grow direct sales by more than 20 % after the visit. Dolcefy turns every booking into a guest record, and every guest into a returning customer.
A thank-you the same evening
An email after the visit with the wines they tasted and a link to order them.
An invitation to the wine club
Timed to the moment they loved you most.
A personal coupon with a real deadline
For their first online order, ending when it says it ends.
A review request
That reaches the guests who had the best time.
Birthdays and anniversaries
Messages that bring them back to the table.
One guest record
Every booking, order and conversation in one place.
A wine club that runs itself.
Members sign up at the cellar door or online, shipments are charged automatically every month, quarter or season through Mollie, Nexi, Stripe or PayPal, and you simply prepare the boxes.
Built into your club
Automatic shipment charges
Member prices only club members see
Points and rewards for every bottle, visit and dinner
Gift cards for tastings, dinners and stays
Members-only events and a club community
Trade buyers with their own checkout and prices
From the cellar door to the dining room.
A point of sale that works the way hospitality works.
Floor plans and table service
Tables on your own floor plan, with split bills and tips.
Order and pay at the table
Guests scan a QR code, order and pay from their own phone.
Kitchen and receipt printing
Orders go to the kitchen the moment they are placed.
Card terminals
Adyen, Stripe, Viva Wallet and SIX terminals at the till.
One stock everywhere
Your cellar door, restaurant and online shop share the same stock.
Loyalty and gift cards at the till
Points and gift cards work at the counter as well as online.
Rooms and stays, booked on your own site.
Every night booked direct is a night without a portal taking its share, and a guest you can welcome back.
- Nights, check-in and check-out times, minimum stays and seasonal prices
- Extras at booking: breakfast, bikes, cooking classes, wine pairings
- Deposits and card holds that cover damage and late check-out
- Your availability in sync with the portals you still use, so you never double-book
- Guest registration and tourist tax handled for the authorities
Events worth travelling for.
Harvest festivals, wine dinners, cooking classes and concerts in the vineyard, with tickets sold online and exhibitor booths for your partners.
Reminders go out before the day, and guests are checked in at the door.
What commissions really cost.
Keep the portals for discovery, and let Dolcefy turn every guest they bring into a direct guest for the next visit. Published prices and reported fees, 2026.
Booking.com
Base commission on every room booking.
- 18 to 30 % in practice with Genius and Visibility Booster
- Rooms only
- The guest relationship stays with the portal
TheFork Manager
About, plus a fee for every diner the platform sends you.
- 2 to 4 € per cover, rising with the average bill
- Tables only
- Bookings live inside TheFork
Vinora
A monthly fee on request, plus a one-off setup fee.
- Wine shop and wine club
- Booking sold as a separate plan
- 7,000 to 15,000 emails a month on the plans with newsletters
Dolcefy Hospitality Base
Tables, tastings, shop and till in one plan.
Start for free- No commission, no per-cover fee, ever
- Tables, tastings, tours and events
- Online shop and point of sale
- Gift cards and loyalty programme
- Unlimited emails, and every guest is yours
Dolcefy Intelligence for hospitality.
Your virtual team of agents works inside your business, with your experiences, your menus, your wines and your guests.
01
Know your market before the season
The Foundation Researcher studies your guests, your region and your competitors, and shows you the experiences people are looking for.
02
Experiences and menus in every language
Agents write your tasting notes, experience descriptions, menus and wine club emails in your voice.
03
Replies to every review
Thoughtful answers to every guest review, in the guest’s own language.
04
An assistant for your guests, day and night
Train an AI assistant on your experiences, menus and policies, and let it answer guests on your website in their own language.
Everything else the business needs.
From the first bottle to the hundredth table, Dolcefy grows with you, for one estate or several.
- Inventory and purchasing for bottles, produce and supplies
- Invoices and e-invoices
- CRM pipelines for trade buyers, importers and event clients
- Team roles for the cellar door, the floor and the office
- Projects for harvests, events and the new season
Your guests’ data stays in Europe.
Bookings, orders and guest records live in your own separate system on servers in Europe, with consent recorded for every marketing message.
Plans
Every plan includes unlimited emails, and Dolcefy never takes a commission or a per-cover fee. Prices exclude VAT. Yearly plans are billed as ten months for twelve.
Free
Try the whole platform with your website and shop.
Start for free- 3 products
- 2,000 contacts, 1 website, 1 admin
- 1 automation with 2 actions
- Social planner: 1 account, 3 posts a week
- 1 market research report
Base
Everything a restaurant or winery needs to take bookings and sell direct.
Choose Base- Unlimited booking calendars: tables, tastings, tours and experiences
- Group bookings, waitlists and service menus
- Online shop and point of sale in one
- Courier shipping and collection
- Gift cards and loyalty programme
- Events with ticket sales
- Guest CRM with 5 pipelines, 5,000 contacts
- 25 automations, social planner, live chat and A/B testing
- 3 team accounts
- 1 website in 3 languages, your own domain
- 1 market research report a month
Plus
Base, plus the tools that turn guests into members.
Choose Plus- Everything in Base
- Wine club and other recurring subscriptions
- Affiliate programme
- Community area, up to 500 members
- 25,000 contacts, 10 team accounts
- 2 websites in 5 languages, 3 domains
- 25 pipelines, 100 automations
- Your branding only
Agentic
Plus, with Dolcefy Intelligence working for you.
Choose Agentic- Everything in Plus
- 25 market research reports a month
- An AI assistant for your guests on your website
- AI steps inside your automations, 2,000 runs a month
- API access
- Unlimited team accounts, contacts and automations
- 3 websites, unlimited languages and domains
- Community up to 5,000 members, 10 GB video hosting
Questions hosts ask
Straight answers before you open your doors on Dolcefy.
Do you take a commission or a fee per cover?
No. Guests pay into your own payment provider account, and Dolcefy charges the monthly plan and nothing else.
Should I leave Booking.com and TheFork?
You don’t have to. Keep them for discovery, and let Dolcefy turn every guest they bring into a direct guest for the next visit.
Can I take deposits?
Yes, as a percentage, a fixed amount or full payment at booking, with your own cancellation terms.
Can guests book in their own language?
Yes. Your website, booking pages and emails work in every European language.
Can I sell wine to trade buyers too?
Yes. Business buyers get their own checkout and price lists alongside your consumer shop.
Where is my guests’ data?
In your own separate system, on servers in Europe, with daily encrypted backups. You can export everything at any time.
Your guests are on their way. So is the system.
Open your free account today, or watch the demo and see Dolcefy Hospitality Studio from the inside.