Dolcefy S.R.L.S. Terms and Conditions
These Terms and Conditions were last updated on 7.6.2026 and are effective from that date onward.
By registering for, accessing, or using the Dolcefy platform or any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Services.
1. Definitions and Overview
The terms "we", "us", "our", and "Dolcefy" refer to Dolcefy S.R.L.S., a single-member società a responsabilità limitata semplificata (S.R.L.S. unipersonale) incorporated under Italian law, with registered office at Via di Luiano 26, 50026 San Casciano in Val di Pesa (FI), Italy, VAT number IT07543460484, registered with the Companies Register (Registro delle Imprese) of Firenze under REA number FI-710740, share capital 100,00 euro.
The terms "Customer", "you", and "your" refer to the natural or legal person who registers for or uses the Services.
The term "Platform" refers to the Dolcefy software-as-a-service platform, including all subdomains, tenant instances, applications, and related digital properties operated by Dolcefy.
The term "Services" refers to access to and use of the Platform and its features, including website and funnel building, content and course hosting, marketing automation, email sending through Dolcefy Email, payment collection, the Dolce Intelligence assistant features, and any other products or services we make available through the Platform.
The term "Customer Content" refers to all data, contacts, text, images, files, and other material that you upload to, create on, or process through the Platform.
The term "Your Customers" refers to your own end users, clients, subscribers, students, or contacts who interact with the sites, products, or communications you operate through the Platform.
2. Eligibility and Use of the Services
To use the Services you must be at least 18 years old and, where you act on behalf of a business or organisation, you must have the authority to enter into these Terms on its behalf. The Services are intended primarily for business and professional use.
We reserve the right to update, modify, or remove any feature or content of the Platform at any time. While we work to keep the Platform accurate and reliable, we do not warrant that it is complete, current, or error-free.
Dolcefy is established in Italy. If you access the Platform from outside Italy, you do so on your own initiative and are responsible for compliance with the laws applicable in your own jurisdiction.
3. Accounts, Account Owner, and Team Members
To access the Services you may be required to create an account and provide your full legal name, business address, a valid email address, and other relevant details. You agree to provide truthful, accurate, and up-to-date information and to keep it current.
The person who creates an account is the Account Owner and is responsible for compliance with these Terms. If you create an account on behalf of an employer or client, that employer or client is the Account Owner, and you confirm that you have authority to accept these Terms on its behalf.
Depending on your plan, the Account Owner may invite additional team members or administrators to access the account. The Account Owner is responsible for the activity of all team members, agents, and contractors it grants access to, and remains fully responsible for all obligations under these Terms even where work is delegated or outside help is engaged.
You must keep your access credentials secure and must not share them. You are responsible for all activity that occurs under your account, and we may require additional security measures, such as multi-factor authentication, at our discretion.
You are solely responsible for maintaining and backing up your own Customer Content. To the fullest extent permitted by law, we are not responsible for any loss, corruption, or failure to store Customer Content.
Ownership disputes. If there is a dispute over who owns an account, we may request reasonable proof of ownership and decide who the rightful Account Owner is, or temporarily suspend the account until the dispute is resolved. We do not take part in disputes between you and any third party over account ownership.
4. Subscription Plans, Usage Limits, and Automatic Upgrades
The Services are offered under different subscription plans (including a free tier and paid tiers), each with its own features, usage limits, and price as described at the point of sale.
Certain plans are subject to specific usage limits, which may include limits on the number of contacts, sites, sending volume, tenants, or other resources. If your usage exceeds the limits of your current plan, we will notify you by email and provide a reasonable period in which to bring your usage back within those limits.
If you do not reduce your usage within the period stated in that notice, we may upgrade your subscription to the plan appropriate to your usage in order to maintain service continuity. By continuing to use the Services at a usage level that exceeds your current plan limits after such notice, you consent to the upgrade and agree to be billed at the price of the new plan for the remainder of the subscription period.
5. Ordering and Acceptance
We aim to describe and price the Services accurately. The Platform may nonetheless contain typographical errors or inaccuracies, which we may correct at any time. We may refuse or cancel any order placed on the basis of incorrect information or pricing.
After placing an order you will receive an email confirming the order and the access details. An order is not accepted by us until payment has been received and processed. If you notice an error in your confirmation, you must inform us promptly.
6. Refusal of Service
We reserve the right, at our sole discretion, to refuse or discontinue service to any person or entity, without obligation to provide a reason, provided that we fulfil obligations for Services already paid for.
7. Your Responsibilities as a Seller
Where you use the Platform to sell products or services to Your Customers, you are the seller of record for those transactions. The agreement for any such sale is directly between you and Your Customer.
You are solely responsible for: setting your own prices; charging Your Customers; calculating, collecting, and remitting any taxes due on your own sales; issuing your own invoices and refunds; providing customer service to Your Customers; fulfilling the products and services you offer; and dealing with any fraud, chargebacks, or legal issues arising from your sales.
You must publish on your own sites the legal information required of you by law, including your own contact details, terms of sale, refund policy, and privacy policy, and you must comply with consumer protection and other applicable laws in every market in which you sell.
Dolcefy is not a marketplace, is not a party to transactions between you and Your Customers, and is not the merchant of record for those transactions.
Payment collection by Customers. Where the Platform enables you to accept payments from Your Customers, those payments are processed under your own merchant or payment services agreement, concluded directly between you and the relevant payment service provider. You must complete that provider's own onboarding and comply with its terms. Dolcefy does not collect, receive, hold, aggregate, or settle funds on behalf of Customers, does not act as a payment service provider, payment facilitator, or money transmitter, and funds paid by Your Customers never transit through Dolcefy's accounts or payment agreements.
8. Acceptable Use and Prohibited Content
You may use the Services only for lawful purposes and in compliance with all applicable laws. You must not use the Services to create, store, send, or distribute any content that is or that promotes: unlawful activity, fraud, deception, or misleading commercial practices; pornographic or sexually exploitative material; gambling where prohibited; violence, harassment, or hate; the infringement of intellectual property or privacy rights of others; malware or any attempt to disrupt, probe, scrape, or gain unauthorised access to the Platform or other systems.
You must not resell, sublicense, reverse engineer, copy, or attempt to replicate the Platform or its underlying software, except to the extent such restriction is prohibited by mandatory law, nor use automated tools to access or monitor the Services without our written permission.
We may review, limit access to, or remove any Customer Content, and may suspend or terminate access, without notice in serious cases, where we reasonably believe these rules have been breached.
9. Customer Content, Contacts, and Email Sending
9.1 Your Content and contacts
You retain ownership of your Customer Content. You grant us the limited right to host, process, and transmit it solely as necessary to provide the Services and to meet our obligations under these Terms. You are responsible for keeping your own backups as set out in Section 3. You are solely responsible for your Customer Content and for the lawfulness of the contacts you load into or collect through the Platform.
9.2 Email Sending Requirements
Where you use the Platform to send email or other communications, you must comply with all applicable laws, including the GDPR, the ePrivacy rules, and all laws governing unsolicited commercial communications, privacy, defamation, and intellectual property. You are responsible for knowing the laws that apply to your sending and to the content you send. In particular, you must:
- send only to recipients who have given clear, informed, and provable consent, or for whom you have another valid lawful basis, obtained through a genuine opt-in and not through a pre-ticked box;
- on our request, and at any time, be able to provide proof of the lawful basis for each recipient, including when and how the contact was collected;
- not send to lists that were purchased, rented, scraped, or otherwise obtained from third parties, and not send to generic role addresses such as info@ or webmaster@;
- include a clear and working unsubscribe link in every marketing message, honour opt-out requests without undue delay, and maintain suppression lists;
- accurately identify yourself in the sender, subject, and header fields, and not disguise, forge, or misreport origin information;
- include in each marketing message your valid identity and postal contact details and a link to your current privacy policy;
- not send junk mail, chain letters, pyramid or deceptive affiliate schemes, payday loan or debt collection solicitations, or any content prohibited by Section 8.
9.3 Deliverability and Enforcement
To protect the deliverability and reputation of the Platform for all customers, your sending must remain within the deliverability thresholds we set and may update from time to time, including limits on bounce rates, spam complaint rates, and unsubscribe rates. Repeated bounces, spam complaints, or breach of the Email Sending Requirements may result in the limitation, suspension, or termination of your sending privileges or your account.
We determine at our sole discretion whether the Email Sending Requirements have been met. We may limit, suspend, or terminate your access to email sending at any time where we reasonably believe these requirements have been breached, including where the breach is unintentional or results from unauthorised use of your account, and no refund or credit is due for any resulting interruption. Anyone who becomes aware of a suspected breach may report it to ciao@dolcefy.com. We may report unlawful activity to the competent authorities and cooperate with lawful investigations. We are not responsible for the content of your communications or for your compliance with these obligations.
10. Dolce Intelligence and AI Features
The Platform may offer assistant and generative features ("Dolce Intelligence"). These features are powered by a European AI provider. Where you submit input to these features, that input may be processed by that provider for the sole purpose of returning a result to you. The provider's identity and location are set out in our sub-processor list. Our AI provider does not use your input or the resulting output to train its models.
AI-generated output is provided on an "as is" basis. It may be inaccurate, incomplete, or unsuitable for your purpose, and you are responsible for reviewing and verifying any output before relying on or publishing it. For high-stakes decisions, such as legal, financial, or medical matters, you should have the output reviewed by a qualified professional. As between you and us, you may use the output you generate through these features for your own purposes, subject to these Terms and to the AI provider's terms. You are responsible for ensuring that your use of these features, and of any output, complies with applicable law and does not infringe third-party rights. Usage of AI features may be subject to the limits of your plan.
Usage of AI features is subject to the limits of your plan. On plans that include automated AI actions, a fair use allowance applies, currently 10,000 AI runs per month on the AGENTIC plan, resetting at the start of each billing month. Use that materially and continuously exceeds this allowance, or that generates AI processing costs abnormal compared with other customers of the same plan, may lead us to contact you to agree a solution and, in urgent cases, to restrict access, as set out in Section 15.
11. Pricing, VAT, and Invoicing
All prices are stated in euro unless otherwise indicated. The price applied to your order is the price displayed at the time the order is placed. We may change prices from time to time, with effect for future billing periods. Where a price change affects an ongoing subscription, we will give you reasonable advance notice by email before the change takes effect, and you may cancel before renewal if you do not accept the new price.
Dolcefy S.R.L.S. operates under the ordinary Italian VAT regime. Italian value added tax (IVA) is applied at the standard Italian rate of 22% to sales taxable in Italy.
For business customers established in another EU Member State who provide a valid VAT identification number, intra-Community supplies are processed under the reverse charge mechanism. For consumers in the EU, VAT is applied according to the rules applicable to electronically supplied services. For customers outside the EU, VAT is applied according to the rules then in force. The VAT treatment shown at checkout governs your order.
An electronic invoice is issued for each transaction and transmitted through the Italian Exchange System (SDI) in accordance with Italian law.
12. Payment
Payment is due at the time of purchase and, for recurring subscriptions, on the same date in each subsequent billing period. Continued access to the Services is conditional on successful payment. If a payment is declined or not received, we may suspend or terminate your access.
Your subscription renews automatically at the end of each billing period, at the then-current price for your plan, until you cancel it as set out in Section 13. You can cancel at any time to prevent the next renewal. We will send you a reminder before an annual subscription renews.
Payments are processed by our European payment providers, Mollie and Nexi. By paying through these providers you accept their respective terms and privacy policies. Card data is handled directly by these PCI DSS compliant providers; we do not store full card details. We are not responsible for fees or charges applied by your bank or card issuer. If you pay using an international card scheme or a mobile wallet, for example Visa, Mastercard, Apple Pay, or Google Pay, the data needed to complete the payment is processed by that scheme or wallet operator, which may be located outside the EEA. This is inherent to the payment method you choose and is not a transfer made by us.
If a payment fails, our system will attempt to retry the charge using your payment method on file. We may also retry failed payments manually using your current or any newly added payment method to recover outstanding balances. We do not accept cheques or any payment method not expressly listed at checkout.
13. Cancellations, Refunds, and Payment Plans
13.1 Right of Withdrawal for Consumers
If you purchase as a consumer and not for business purposes, you have the right to withdraw from the contract within 14 days of purchase, without giving a reason, in accordance with Article 52 of the Italian Consumer Code.
In accordance with Article 59 of the Italian Consumer Code, you lose the right of withdrawal if you have expressly requested the immediate provision of the digital service and have acknowledged that you will lose that right once provision has begun. By ticking the relevant box at checkout and accessing the Service, you expressly consent to immediate provision and acknowledge the loss of your right of withdrawal. Where the law applicable to you does not permit the waiver of the withdrawal right, that right remains available to you for the full statutory period.
13.2 Trial Periods
If your plan includes a trial period, you may cancel at any time before the trial ends by contacting us at ciao@dolcefy.com. To avoid being charged for a paid subscription, you must cancel before the trial renewal date. We do not refund charges incurred because of a late cancellation request.
13.3 Monthly Subscriptions
You may cancel a monthly subscription at any time by emailing ciao@dolcefy.com. Cancellation takes effect at the end of the current billing period, and your access continues until then. We do not offer a money-back guarantee, and fees already paid for the current period are not refunded, except where a statutory right applies, including the consumer right of withdrawal in Section 13.1.
13.4 Annual Subscriptions
Annual subscriptions may be cancelled at any time to prevent renewal after the current 12-month term. No refund is provided for an annual subscription once payment has been processed, regardless of usage. Switching from annual to monthly is not possible during the 12-month term; at the end of the term you may request a monthly plan.
13.5 Payment Plans
If you have agreed to a payment plan and you cancel, you remain responsible for the outstanding balance in full. Cancellation does not waive your payment obligation. In the event of late payment we may charge interest on the overdue amount, calculated in accordance with Article 1284 of the Italian Civil Code or any applicable statutory rate.
13.6 General
All cancellation requests must be made in writing to ciao@dolcefy.com. Refunds, where applicable, are issued to the original payment method within 14 days of approval. We may amend this policy at any time, with changes communicated by email or on the Platform.
14. Data Protection
Where we process personal data contained in your Customer Content on your behalf, you act as the data controller and we act as the data processor. That processing is governed by a separate Data Processing Agreement (DPA), which forms part of these Terms and which sets out the subject matter, duration, nature, and purpose of the processing, the types of data, and the obligations and rights of the parties under Article 28 of the GDPR.
Where we process personal data for our own purposes, such as your account and billing data, we act as the data controller, and that processing is described in our Privacy Policy.
European data location. The Platform is operated on European infrastructure, and we do not use United States infrastructure to host or process Customer Content. The current list of our sub-processors, including their identity and location, is set out in or alongside the DPA, and we will notify you of any changes so that you may object on reasonable grounds.
15. Service Availability, Maintenance, and Fair Use
We work to keep the Platform available, but we do not guarantee uninterrupted or error-free operation. Access may be suspended or restricted from time to time for maintenance, updates, repairs, or for reasons outside our control, and we will try to limit the frequency and duration of any such interruption.
To protect service quality for all customers, a fair use principle applies. If your use of the Services materially and continuously affects other customers, or generates costs that are abnormal compared with other customers of the same plan, we may contact you to agree a solution and, in urgent cases, restrict access. Where we restrict access urgently, we will contact you as soon as reasonably possible to discuss next steps.
For plans that include automated AI actions, a specific fair use allowance for those actions is set out in Section 10.
16. Data Export, Portability, and Deletion
You may export your Customer Content from the Platform using the export tools we provide, subject to reasonable technical procedures. On termination or expiry of your subscription, you remain able to export your Customer Content for a reasonable retrieval period, after which we may delete it from active systems in accordance with our retention practices and the DPA.
17. Suspension and Termination
We may suspend or terminate your access for non-payment, for breach of these Terms, or where required by law. You may terminate by cancelling your subscription as set out in Section 13.
On termination: your right to use the Services ends; your sites and content may be taken offline; any outstanding balance owed up to the termination date becomes immediately due; and the provisions intended to survive termination remain in effect. Where fees remain unpaid after a final invoice, we may permanently close the account.
18. Intellectual Property and Licence
Unless otherwise stated, all intellectual property rights in the Platform, its software, design, templates, and content are owned by Dolcefy or its licensors. All rights are reserved. We grant you a non-exclusive, non-transferable, revocable licence to access and use the Services for your own internal business or personal use for the duration of your subscription.
You may not republish, sell, rent, sublicense, reproduce, duplicate, copy, or redistribute any Dolcefy software or proprietary content except as expressly permitted by these Terms or with our prior written consent. Dolcefy and the Dolcefy logo are trademarks of Dolcefy S.R.L.S. You may not register or use domain names, search keywords, social handles, or marks that include or are confusingly similar to our trademarks. Any unauthorised use of our intellectual property may result in termination of access and legal action.
19. Notice and Takedown
If you believe that content hosted on the Platform infringes your rights or is unlawful, you may submit a notice to ciao@dolcefy.com, identifying the content, its location, the grounds for the complaint, and your contact details. We operate a notice and action procedure in accordance with the EU Digital Services Act and may remove or disable access to content that we determine to be unlawful or in breach of these Terms. We may also forward your notice to the affected Customer.
20. Third-Party Integrations
The Platform may allow you to connect third-party applications or services. Those services are provided by independent third parties and are governed by their own terms and privacy policies. We are not responsible for any issue, damage, data loss, or other consequence arising from your use of a third-party integration. When you enable an integration, you authorise the exchange of data with that provider as needed for it to function. You should review the terms and privacy policy of any third-party service before enabling it.
21. Sanctions and Export Compliance
You may not use the Services if you are located in, or are ordinarily resident in, a country or territory subject to comprehensive EU restrictive measures, or if you are a person or entity subject to EU sanctions or asset freezes. You represent that you are not such a person and that you will not use the Services in breach of applicable sanctions or export control laws.
22. Confidentiality
Each party may receive non-public information of the other party in connection with the Services ("Confidential Information"). Each party agrees to use the other party's Confidential Information only as necessary to perform under these Terms, to protect it with at least the same care it uses for its own confidential information, and not to disclose it except to personnel or subcontractors who need it and who are bound by equivalent obligations, or where disclosure is required by law. Confidential Information does not include information that is or becomes public without breach, was already known, or was independently developed.
23. Feedback
If you send us ideas, suggestions, or feedback about the Services, we may use them without restriction and without any obligation of confidentiality or compensation. You grant us all rights necessary to use and implement such feedback.
24. Support Services
Our support team provides guidance and advice but does not have authority to make changes to your account on your behalf. Support is advisory; you are responsible for implementing any suggestions. We do not guarantee resolution of all issues and may decline requests that fall outside the scope of the Services. You must keep your credentials secure and must not share sensitive information through support channels.
25. No Professional Advice
The content, resources, and materials provided through the Platform are for general informational and educational purposes only. Nothing provided constitutes legal, financial, tax, medical, or other professional advice. You are responsible for consulting qualified professionals before making decisions, and we disclaim liability for actions taken or not taken on the basis of such content.
26. Limitation of Liability and Disclaimer
The Services are provided on an "as is" and "as available" basis. We provide the Services with professional diligence but do not guarantee any particular result or outcome, and we do not warrant that the Services will be uninterrupted, timely, secure, or error-free. We are not liable for your business decisions or for economic or financial loss. Results may vary according to your own circumstances and factors beyond our control.
We assume no responsibility for information provided by third parties, including other customers, through the Platform. To the fullest extent permitted by law, our liability in connection with the Services is excluded, whether for direct or indirect damages, including any loss of profits, revenue, or business interruption. This exclusion does not apply to liability for wilful misconduct or gross negligence. Where such exclusions are not enforceable, our total liability is limited to the fees you paid for the Services giving rise to the claim. In no event shall our total liability exceed the amount you paid us for the specific Service giving rise to the claim.
We are not liable for interruptions caused by force majeure or by unauthorised third-party actions such as power outages, hacking, or cyberattacks.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability that may not be limited or excluded under applicable law.
27. Indemnity
You agree to indemnify and hold harmless Dolcefy, its directors, officers, employees, and affiliates from and against any losses, damages, liabilities, costs, expenses, and third-party claims, including reasonable legal fees, arising out of your breach of these Terms, your use of the Services, your Customer Content, your sales to Your Customers, or your violation of any law or third-party right. You agree to provide reasonable assistance in connection with such matters and may not settle any third-party claim without our prior written consent. If your team members, agents, or contractors breach these Terms, you are responsible as if you had committed the breach yourself.
28. Cookies and Tracking
The Platform uses cookies and similar technologies to enable functionality and for analytics, as described in our Cookie and Privacy Policy. By using the Platform you consent to such use in accordance with that policy.
29. Notices
All notices must be in writing and sent by email or post to:
Customer Service: ciao@dolcefy.com
Dolcefy S.R.L.S. Via di Luiano 26, 50026 San Casciano in Val di Pesa (FI), Italy
Notices to you may be sent to the address or email you provided at registration, or posted on the Platform, in which case they take effect at the time of publication.
30. Electronic Communications
By using the Platform or communicating with us electronically, you consent to receive communications from us electronically, primarily by email or through notices on the Platform. You agree that electronic communications satisfy any legal requirement for written form.
31. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business, technology, payment methods, or legal requirements. We will publish the updated version on the Platform with a revised "last updated" date, and where changes are material we will give you reasonable notice. Continued use after the effective date of a change constitutes acceptance.
32. General Provisions
Entire agreement. These Terms, together with the DPA, Privacy Policy, and any documents referenced in them, constitute the entire agreement between you and Dolcefy regarding the Services and replace any prior agreement on the same subject.
Severability. If any provision is held to be invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a reorganisation, merger, or sale.
No third-party beneficiaries. These Terms do not create rights for any person other than you and Dolcefy.
Survival. Provisions that by their nature should survive termination, including those relating to intellectual property, liability, indemnity, confidentiality, data protection, and governing law, remain in effect after the contract ends.
Force majeure. Dolcefy is not liable for any failure or delay in performing its obligations that results from circumstances beyond its reasonable control, including natural disasters, power or network failures, cyberattacks, war, terrorism, civil unrest, government measures, or sanctions affecting a sub-processor. While such an event continues, the affected obligations are suspended, and Dolcefy will take reasonable steps to resume performance as soon as possible.
Language. These Terms may be made available in more than one language. In the event of any conflict, the English version prevails.
33. Governing Law and Dispute Resolution
These Terms are governed by the laws of Italy. Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiation. If negotiation does not resolve the dispute within thirty (30) days, the parties shall attempt mediation administered by a qualified mediator in Florence, Italy, before pursuing formal legal action. If mediation does not resolve the dispute, it shall be submitted to the exclusive jurisdiction of the courts of Florence, Italy, subject to any mandatory consumer protection rules that grant a consumer the right to bring proceedings in the courts of their place of residence.
© 2026 Dolcefy S.R.L.S. All rights reserved.