Upgrade, downgrade or cancel your plan

Plan changes are made at dolcefy.com: log in, open My account, choose Your Subscriptions and open your Dolcefy subscription. The page shows your plan and the available changes. [SCREENSHOT: the subscription page]

Upgrading

• Under Upgrade your plan choose the button for the plan you want, for example Upgrade to Plus. The price shown is the monthly or yearly price of that plan.
• Your workspace gets the new plan immediately.
• You are charged right away for the difference for the rest of the current billing period, on the card you already have on file, and you receive a separate receipt for it. If the charge is declined, the upgrade is not applied; update your card under Billing and try again.
• Your billing date does not move. From the next invoice you pay the full price of the new plan.

Downgrading

• Under Downgrade your plan choose the plan you want, for example Downgrade to Base.
• A downgrade is scheduled: you keep your current plan and all of its features until the end of the period you have paid for. The page shows the date, and you receive an email confirming it.
• When the period ends, the lower plan starts and the lower price applies from that invoice.
• Features above the new plan stop at that moment. Products, programmes and other items beyond the new limits are archived, not deleted, and come back if you upgrade again. Automations that no longer fit the new plan stop, including contacts who were already inside them; they continue from where they were when you upgrade again.
• A downgrade to Free closes the paid subscription at the end of the period. Your workspace carries on at the Free plan.

Cancelling

• At the bottom of the subscription page, under Danger zone, choose Cancel subscription.
• Your plan stays active until the end of the paid period, then closes with no further charges. No refunds are made for the remaining days.
• At the end of the period your workspace moves to the Free plan and a deletion date 90 days later is set. We remind you by email before that date.
• If you subscribe again on the same account before the deletion date, your workspace is kept exactly as it is.
• After the deletion date the workspace and its data are removed. Export anything you want to keep before then: every list in your workspace can be exported to a file from its list view (the owner allows this for the team under Settings > Permissions).

Payment card and receipts

• Open My account > Billing and choose Update payment card to replace your card.
• Every charge produces a receipt with the VAT breakdown. Find them under Billing > View receipts.
• If a monthly charge fails, we retry and email you. Update your card to keep the plan running.

Yearly plans

The same rules apply, with the billing period being one year. A yearly plan is billed as ten months.